If you manage Facebook Pages, if you don’t already know about this handy little feature, take a look:
Go into Facebook Insights, export the data to a spreadsheet (either at post level or page level). A little gem called “negative feedback” stats are available on both. And the ones reported at a post level are the most helpful for tightening up your messaging.
Here, negative feedback refers to the amount of times a fan has hidden your post, or marked it as spam. You can see what specifically your fans are doing by checking out the “Lifetime Negative Feedback Users” and “Lifetime Negative Feedback from Users” tabs. Especially important is how many people are choosing to hide all of your posts based on just one – that’s the most dangerous
Copyright © 2017 Ally Dowsing-Reynolds
Powered by Shaken Grid Premium